Stowick LabelsSupport
Email support@getstowick.com. We answer within one business day.
Labels don't line up with my sheet.
Print at 100% / "Actual size" (not "Fit to page"). If they are still off, set a printer offset in the label settings: it moves everything by the millimetres you enter.
Print at 100% / "Actual size" (not "Fit to page"). If they are still off, set a printer offset in the label settings: it moves everything by the millimetres you enter.
My thermal printer prints one label across two.
Set the printer's paper size to the label size (for example 2 × 1 in) in your computer's printer settings, then choose the same roll size in the app.
Set the printer's paper size to the label size (for example 2 × 1 in) in your computer's printer settings, then choose the same roll size in the app.
A barcode won't scan.
Use a bigger label or a shorter code. Very long SKUs make the bars too thin for small labels; the app warns you when that happens.
Use a bigger label or a shorter code. Very long SKUs make the bars too thin for small labels; the app warns you when that happens.